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What is your return policy? What is your return policy?
Why were there deductions in the refunded amount? Why were there deductions in the refunded amount?
Do you offer discounts? Do you offer discounts?
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Why have i not received the welcome and/or order update e-mails? Why have i not received the welcome and/or order update e-mails?
You have the possibilety to return your order within 14 days of receipt.
This does not apply to items that cannot be returned for hygiene reasons (Lingerie and Swim-Wear), and have been unsealed.

Order cancellations must be made through our online return system, within 7 days of delivery of your item(s).
Once you have cancelled your order and gotten your return information and trakking number (RMA) by E-Mail, the goods should be returned to the address a stated in your RMA E-Mail, in their original condition, within 14 days of receipt.

The item is your responsibility until it reaches us.
For your own protection, we recommend that you mark the parcel as a gift and that you use a delivery service that insures you for the value of the goods.

NOTE: We do not accept returns sent with any costs attached upon delivery, they will automatically be returned back to the sender.
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